Enthusiastic problem solvers
We prefer a personalized approach to our business relationships. As a niche industry ourselves, we understand that each business has specific wants and needs. Meeting that criteria is necessary for a mutually beneficial partnership. IT isn’t just a job to us, it’s a lifestyle based on the desire to make jobs easier. Everyone wins with a stable and efficient network. Increased up-time and capability for you means less repair and active management for us.
We strive to be a part of your business and more than just contractors. KNO3 IT is your friendly neighborhood IT company, and we’re here for you.
The difference between standard and custom integrations
Retail products, and even a significant portion of enterprise grade hardware and software, are designed to be universal in their abilities. By being universal, sacrifices and perform at a reduced level. Essentially a jack of all trades, but master of none. Due to the general purpose design of the device or software, it often has a huge mark up and may be considered to be ‘Industry Standard’ but that doesn’t mean it’s the best tool for the job. We prefer to use a scalpel instead of a hacksaw, KNO3 IT prides its self on using hardware and software that are more specialized for the job required. It requires more knowledge and expertise to setup but results in more stability, better performance, and is drastically cheaper for the customer.
What is a Managed Service Provider?
Small to medium sized businesses don't always have the money, or even space for an internal IT department. KNO3 IT is a Managed Service Provider (MSP), basically an outsourced, local IT department. The advantage of an MSP is that there is an experienced team of technicians on call instead of one person, keeping cost and overhead down. With skill sets covering all aspects of the IT spectrum, we have the tools to support whatever is needed, whenever its needed. 24/7 network support is available for all managed and monitored clients. Service Level Agreements (SLA) mean that depending on what the issue is, it will both be acknowledged and fixed based on an previously agreed upon standard.
I think it's very important to have a feedback loop, where you're constantly thinking about what you've done and how you could be doing it better. I think that's the single best piece of advice: constantly think about how you could be doing things better and questioning yourself.